Thank you for shopping at Hy I Traders. We value your satisfaction and want to make your shopping experience as enjoyable as possible. Please read our Return Policy carefully to understand our guidelines for returns, exchanges, and refunds. By making a purchase from our store, you agree to adhere to the terms outlined below.

  1. Eligibility for Returns

We accept returns under the following conditions:

You must initiate the return process within 30 days from the date of delivery.
The product must be in its original, unused, and undamaged condition, with all original tags and packaging intact.
Personalized or customized items are not eligible for returns unless they are defective or damaged.
Certain items, such as, are non-returnable for hygiene and safety reasons.

  1. Initiating a Return

To initiate a return, please follow these steps:

a. Contact Us: Send an email to our customer support team at email with the following information:

Your order number.
The reason for the return.
Clear photos of the product, if it is damaged or defective.
b. Wait for Approval: Our customer support team will review your request and provide instructions on the return process. Please wait for approval before sending back the product.

c. Package the Item: Carefully package the product in its original packaging, along with all accessories and documentation.

d. Return Shipping: You are responsible for the cost of return shipping, except in cases where the product is defective or damaged. We recommend using a trackable and insured shipping method.

  1. Inspection and Processing

Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved:

For eligible returns, we will process a refund to your original payment method or offer an exchange, depending on your preference.
Refunds may take [number] business days to appear in your account, depending on your payment provider.
Exchanges will be processed promptly, and you will receive notification of shipment.

  1. Refunds

Refunds will be processed as follows:

If you paid by credit card, the refund will be credited to the same card used for the original purchase.
If you paid via other payment methods, such as PayPal, the refund will be issued to the same account.
Shipping costs are non-refundable unless the return is due to our error or a defective/damaged product.

  1. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.

  1. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please reach out to our customer support team at sales@hyItraders.com.

We reserve the right to amend this Return Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for shopping with Hy I Traders. Your satisfaction is our priority.

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